Return Policy

At Hyrax, we strive to provide the best customer experience and ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our return policy below.

1. Eligibility for Returns

You can return items within 7 days of receiving your order, provided they meet the following conditions:

• The item must be in its original condition and packaging.
• The item must be unused and free from any damage caused by improper handling.
• You must have proof of purchase (receipt or order confirmation).

Note: Certain items such as opened software, digital products, and perishable goods are non-returnable unless they arrive damaged or defective.

2. Return Process

To initiate a return, follow these steps:

• Contact Us: Email our customer service team at support@hyrax.ng with your order tracking number, reason for return, and any relevant photos if the product is damaged or defective.
• Approval: Once your return request is approved, we will provide instructions for returning the product to us.
• Shipping: You are responsible for covering the return shipping costs, except in cases where the item arrived damaged or defective.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 7-10 business days.

Non-Refundable Items:

• Shipping fees
• Restocking fees (if applicable)

In cases where an item was received as damaged or defective, a full refund, including original shipping costs, will be issued.

4. Exchanges

If you wish to exchange an item for a different one, please contact us at support@hyrax.ng. Exchanges are subject to product availability, and shipping costs may apply.

5. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of receiving your order by emailing support@hyrax.ng with photos of the damage or defect. We will work with you to resolve the issue by offering a replacement or a refund.

6. Contact Information

If you have any questions or concerns about our return policy, please contact us at:

• Email: info@hyrax.ng
• Address: Abuja, Nigeria