Privacy Policy

At Hyrax (operated by Hyrax Global Services Ltd, "we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make purchases through it.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you create an account or place an order, we collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment details.
• Non-Personal Information: We may also collect non-personal information such as browser type, operating system, and IP address, which helps us improve our services and website functionality.

2. How We Use Your Information

We use the information we collect to:

• Process your orders and manage your account.
• Send order confirmations and delivery updates.
• Respond to your customer service inquiries.
• Improve our website’s performance and user experience.
• Provide you with promotions, special offers, and updates (only if you opt in).
• Comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers (such as payment processors and delivery partners) to facilitate transactions and deliveries.
• Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as a court order.

4. Data Security

We take reasonable precautions to protect your personal information. We use industry-standard encryption technologies to safeguard your payment information during transactions and secure storage methods for your personal data.

However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, analyze website traffic, and improve our services.

You may choose to disable cookies through your browser settings, but please note that certain features of our website may not function properly if cookies are disabled.

6. Your Rights

You have the following rights concerning your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to any legal obligations that require us to retain certain data.
• Opt-Out: You may opt out of receiving promotional communications by following the unsubscribe instructions in any promotional email.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to remove that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or post a notice on our website. Your continued use of the website after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: info@hyrax.ng
• Address: Abuja, Nigeria